DSL FAQ Broadband Internet Solutions - Logical Net Internet Access, Web Hosting, Colocation, DSL

The Internet is a critical necessity for businesses today. DSL moves information and documents at a much quicker speed, saving valuable time and costs. You'll be on the Internet in no time, uploading and downloading larger files at quicker speeds than dial-up access.

2. Why use Logical Net for Business Class DSL?

We've provided premium-quality data networking services since 1994. Our reputation in the marketplace for delivering high-performance, high-reliability Internet services continues with Logical Net DSL. That's why we're able to back our service with installation and performance service level agreements (SLAs).

3. What advantages does Logical Net Business DSL offer my business?

Logical Net Business DSL can give you:

A high-speed, always-on Internet connection, eliminating the need for dial-ups
24x7 customer support
Peace of mind with exceptional service level agreements

4. What are the service level guarantees for Logical Net Business DSL?

We can provide that your Logical Net Business DSL service can be successfully installed within 30 calendar days from the date your order is entered.

5. Is Logical Net Business DSL affordable?

What was once affordable only to large businesses with deep pockets is now priced right for small and medium-sized businesses. Logical Net Online has an affordable DSL option that's just right for your business. With multiple speeds available to your business, you can choose the option that best suits your needs.

6. How does Logical Net Business DSL compare price-wise with dedicated Internet access?

Very favorably! Compared with a dedicated T1 service, for example, Logical Net Business DSL can deliver T1-equivalent speeds at a fraction of the cost. T1 service is a dedicated point-to-point service that is a reliable mature technology that customers rely on for mission-critical applications. Logical Net suggests that you always speak with one of our knowledgeable technical representatives when making a decision on dedicated T1 access.

Technology FAQ

1. What is DSL?

DSL is a modem technology that turns your existing phone line into a three-channel data delivery system. One channel transmits voice services, so normal phone and fax usage continues whether or not you are accessing the Internet. A second channel transmits data downstream at high speeds, and a third bi-directional channel transmits data upstream. The downstream and upstream channels carry information to and from the Internet. Therefore, phone or fax calls occurring on the first channel are not affected by your online activity. There are modems at each end of the phone line. One is at your home; one is at the Logical Net Central Office. Working together, these modems provide a dedicated connection that avoids the need to dial-up for access to the Internet. The modem in the Logical Net Central Office points your Internet traffic to the DSL network and on to the Internet. With DSL Internet access, you have a fast connection to the Internet.

2. How does DSL work?

Check out the inner workings of DSL with our How DSL Works demo.

3. What specific DSL technology does Logical Net use?

Logical Net Business DSL uses asymmetric digital subscriber line (ADSL), symmetric digital subscriber line (SDSL), and ISDL technology.

4. How does DSL compare to cable modems?

Cable modems offer service over a shared cable. Multiple users may be connected to the same local cable line. DSL provides a dedicated connection to the Logical Net Central office, so that you don't have to share your local access connection with other users.

5. What is a static IP address?

A static IP address means your computer uses the same address every time you log on to the Internet. With a static IP address, other Internet users always know the identity of your computer and can easily connect with it. That way, you can host a website, email server, or other type of server connection.

Speed FAQ

1. How fast is DSL?

Logical Net Online DSL is a powerful connection that loads data and images at such a rate that you won't want to go back to your old dial-up connection again. Logical Net Online DSL speed brings you the convenience you want, making your work (or play) that much easier and more fun.

Super High-Speed Internet Access

Dial-up vs. Logical Net Online DSL: A quick comparison

ApplicationDial-up Logical Net Online DSL

Download 1MB family reunion photos Over 4 min. About 25 sec.

Download 1.5 MB research proposal Over 6 min. About 40 sec.

Download 2.5 MB MP3 music Over 10 min. About 60 sec.

Download 6 MB sports/news video clip Over 25 min. About 2.5 min.

Speed comparisons are based on the following throughput comparisons: 32 Kbps for 56 Kbps modem and 320 Kbps for 768 Kbps DSL. Download speeds are not guaranteed. See question No. 2 below for more information.

2. What affects my connection speed?

When you connect to the Internet using a DSL modem, the speeds that you will experience will vary based on a variety of factors, including the following:

Distance of your telephone line from a Logical Net Central Office.
Condition of telephone wiring inside and outside your location
Computer configuration
Network or Internet congestion
Server and router speeds of the Web sites you access
Other factors

Connection speed is the speed that data is transferred between your computer and the Logical Net Central Office during your initial connection to the DSL network. Throughput speed (also called download speed) refers to the rate that information is transferred from the Internet to your computer. It is the speed at which you receive data. Examples of receiving or downloading are reading a Web page, downloading a program, or receiving e-mail. Send speed (also called upload speed) refers to the rate that information is transferred from your computer to the Internet. Examples of sending or uploading are sending e-mail or sending files.

Availability FAQ

1. Is Logical Net Online DSL available on my phone line?

To find out now, please enter your phone number on the Order DSL page or in any of the boxes throughout the site that say "Can I Get DSL." This process allows us to tell you if your line is equipped with DSL. If it is, the next step is to see if DSL is available and can be provisioned on your line. Logical Net Online representatives do this as part of the order process. Activation of DSL to your location is subject to final confirmation of service availability.

2. My neighbor has Logical Net Online DSL, but my phone line doesn't qualify. Why?

DSL is a distance-sensitive technology that works solely over copper phone lines. Currently, Logical Net Online DSL is only available to customers residing within 3 "wire-run" miles (up to 18,000 feet) from their Logical Net Central Office. In addition, customers must be served over copper wires. Some wires may be capable of handling DSL and others may not, even in the same area. Logical Net Online is working to overcome the distance limitation and make DSL more widely available. So, while you may not qualify for the service today, it is possible that you could be able to receive it in the near future as the technology improves.

3. Can I change my phone number to get a phone number that qualifies for DSL?

No, because a telephone number change does not change your physical telephone line.

4. If one number doesn't qualify, will another number at the same location qualify for DSL?

Please check the availability for any of your telephone numbers. It is sometimes possible that a customer location could have more than one telephone line, so one telephone line might qualify while another telephone line does not.

Hardware & Software FAQ

1. Does Logical Net Online support Macintosh?

Logical Net Online supports Macintosh and Macintosh-compatible computers, including the iMac. View our DSL system requirements

2. What equipment do I need to get DSL?

You will need DSL filters and a DSL modem, both of which are included in your DSL Self-install Kit . You will also need a 10Base-T Ethernet Network Interface Card (NIC) . A NIC is not included in the Logical Net Online Self-install Kit. You can get a NIC at most computer stores, if your computer does not have one.

3. Can I use any DSL modem with my Logical Net Online service?

No, at this time you need to use a DSL modem that is compatible with Logical Net Online DSL. If you want to use a modem from a source other than Logical Net, please check with Logical Net first to determine compatibility.

4. Is Logical Net Online DSL compatible with Windows XP?

Yes.

5. I'm comfortable with my present network. Does Logical Net have to change it?

Logical Net will not change your network. Our highly trained personnel will install the Logical Net Business DSL line and router, but you will cross-connect them to your own customer premises equipment (e.g., PCs or hubs). We recommend you have your information technology professional on site at installation if you have special network needs.

Installation & Setup FAQ

1. What's involved in the DSL self-installation process?

Place your order for Logical Net Online DSL, we will send you a three-step DSL self-install kit . The kit will walk you through the installation process, including installing your DSL modem, using DSL filters, and installing your Logical Net Online DSL software. Instructions are included in the kit, and our 24/7 live technical support is always available for help.

2. How long will it take to install my new DSL service?

Installation time can vary, however we recommend that you reserve about one hour. Your self-installation kit includes an easy-to-follow audio-visual, 3-step installation CD.

The actual time it takes you may be more or less. Generally, our customers install DSL in about one hour. This hour also includes time for installing the DSL filters on each phone jack. This is a generous estimate that allows for various unexpected delays.

Once you have your new DSL service running, you will be able to experience so much more on the Web, allowing you to be more productive. The one-hour investment of your time to install the service will really be worth it.

3. Who installs Logical Net Business DSL?

Logical Net can install the DSL equipment in your office. If you decide that you need ADSL service, you can install the service yourself with a Logical Net provided self-installation kit and save on start-up costs.

4. How will I know when my DSL service is ready?

We will notify you via e-mail or telephone on your service ready date.

5. Once I order DSL online, how can I check the status of my order?

Use our Order Status Tool to check on the progress of your DSL order.

Security FAQ

1. How secure is my DSL connection?

From a security perspective, DSL (and cable modem) networks are not very different from analog modem-based dial-up networks. They connect customers to ISPs and the Internet using IP as their network protocol. However, DSL and cable modems are more attractive than dial-up connections to hackers for the same reasons that make them more attractive to customers. The ease of connection and available bandwidth of these networks often results in customers staying online much longer, making them more vulnerable to attack attempts. Fortunately, there are precautions you can take to improve the security of your DSL connection, such as firewall software. We strongly recommend that you install a commercially available firewall (and antivirus) product. To find out more about such products, check with your local computer store. Some firewall products are even available for personal use free of charge.

What you can do with DSL FAQ

1. Can I host a Web page?

Yes, Logical Net Online DSL packages include 10 MB of Web space. View our small business products .

2. Can I hook up more than one computer with a single DSL connection?

Yes, Logical Net Online offers Home Networking Solutions . Please see the Home Networking FAQ section.

3. Can I access the Internet if I'm traveling?

Yes, Logical Net Online offers Remote Internet Access , so when you are away from your primary connection you can dial-up and access the Internet and your e-mail. Additional charges apply.

4. Can I run dedicated servers with DSL?

Yes, you can run dedicated servers as long as you have a static IP address with your DSL service. The larger bandwidth enables you to have an always-on connection to the Internet, so you can run anything from mail servers to FTP sites.

DSL & your Phone line FAQ

1. Does DSL require installing an additional phone line?

No. You will not need an additional phone line. DSL technology allows simultaneous analog (voice or fax) and DSL (data) transmission over the same telephone line. You still use your phone as you do now.

2. Can I use my fax machine and the Internet at the same time?

Yes. DSL technology allows simultaneous analog voice or fax and DSL data transmission over the same telephone line.

3. Will my current phone features work with DSL?

Yes. Adding Logical Net Online DSL to your phone line does not affect your other telephone services and features. DSL will not affect Caller ID, voice mail, call waiting, or other advanced calling features.

4. If my DSL modem loses power, do I lose phone service?

No. The DSL modem is designed so that your normal telephone service will operate even if the modem is unplugged or otherwise disabled.

Your Account FAQ

1. How many e-mail accounts come with my DSL service?

Logical Net Online DSL service includes up to nine e-mail accounts. Multiple e-mail accounts allow other household members to have their own private e-mail account or have personal and business e-mail accounts. You can set up your additional e-mailboxes with our account management tool.

2. Are Logical Net Online DSL charges in addition to my current monthly phone bill charges?

Yes, Logical Net Online DSL monthly recurring charges are in addition to your monthly telephone service charges from Logical Net.

3. Is there a money-back guarantee?

Yes. Our 30-Day Money Back Guarantee provides that if, for any reason, you are not completely satisfied with any Logical Net Online DSL product, you may cancel your DSL service within 30 days of your service ready date and receive a refund for any charges you have paid to Logical Net Online. We only ask that you return the modem and any other equipment we have given you within 30 days of cancellation to avoid the $99 equipment charge.

4. What type of technical support is available?

Logical Net Online provides live technical support 7 days a week, 24 hours a day. Online tutorial, user guides, frequently asked questions (FAQs), and our extensive online help site are also available.

5. I am already a Logical Net Online DSL customer and am moving. How can I keep my DSL account?

To learn how you can keep your Logical Net Online DSL account when you move to a new location, visit our move site.