Eliminating downtime for a mission-critical operation

AAA Northway serves members across seven locations in Upstate New York. For an organization in the business of helping people in distress, their phone systems are the lifeline connecting stranded motorists with the help they need. That means AAA Northway can't tolerate downtime — making reliability, redundancy, and rapid response non-negotiable requirements for any IT partner.

Like many organizations, AAA Northway had historically hosted all their servers and systems in a central administrative location, a common approach, but one with a critical vulnerability: a single point of failure with no true redundancy.

During an extended power outage, AAA Northway's backup uninterruptible power supply (UPS) ran out after 16 hours. When power failed completely, the abrupt shutdown caused significant file corruption across their systems — threatening operations across all seven locations and putting member services at serious risk.

The incident exposed what their on-premises setup could never fully solve: without redundant power, redundant internet feeds, and enterprise-grade data center infrastructure, any prolonged outage would always carry catastrophic risk. AAA Northway's Managing Director of IT & Security, Mike Dowen, knew the organization needed a permanent solution, not another band-aid.

LogicalNet's response unfolded in two distinct phases, an immediate emergency recovery, followed by a long-term infrastructure transformation.

Emergency Recovery — Over a Holiday Weekend. The LogicalNet team worked side-by-side with Mike Dowen for more than 8 hours over a holiday weekend to manually rebuild and restore all corrupted files. By Monday morning, AAA Northway was fully operational, no data lost, no member services disrupted beyond the outage window itself.

Data Center Migration to Class A Facility. Following the recovery, LogicalNet worked with AAA Northway to migrate all servers out of their on-premises location into LogicalNet's Class A data center — purpose-built with redundant power supplies on all servers, full UPS backup systems, and redundant internet feeds.

Managed PBX Hosting. LogicalNet also took over hosting of AAA Northway's PBX phone system within its fully managed data center environment — giving the team the call reliability they need to serve members across all seven locations without interruption.

Ongoing Managed Infrastructure Support. With the foundation in place, LogicalNet provides continuous monitoring, management, and proactive support across AAA Northway's infrastructure, ensuring issues are caught and resolved before they become outages.

The transformation from a vulnerable on-premises setup to a fully managed Class A data center environment delivered tangible, lasting improvements across every dimension that matters to AAA Northway's operations.

• Redundant Power — Always On: dual power supplies on all servers plus full UPS backup ensure that no single power event can take systems offline again.
• Redundant Internet Feeds: multiple independent internet connections eliminate connectivity as a single point of failure — critical for a 7-location operation.
• Reliable PBX Phone System: mission-critical phone infrastructure is now hosted in a fully managed environment built for continuous uptime.
• Superior Scalability: data center infrastructure scales on demand — AAA Northway can grow without worrying about outgrowing their physical environment.
• Enhanced Data Protection: Class A facility-grade physical security and environmental controls protect hardware and data 24 hours a day.

With a rock-solid infrastructure foundation now in place, LogicalNet and AAA Northway are currently planning the rollout of SentinelOne XDR with SOC/SIEM integration — extending 24/7 threat detection and response across every endpoint in their environment, paired with a comprehensive review of key security policies and procedures.