Co-managed IT adds after-hours coverage, specialist depth, project capacity, and tooling to an existing internal IT team, without adding headcount. Your team keeps control of the systems and the roadmap; we fill the gaps around them.
You already have IT people you trust. The question is whether they have the coverage, depth, and tooling to keep up, or whether the choice is really between burning them out and handing everything to an outside provider.
Co-managed only works when the line is clear. We agree who owns what up front and put it in writing, so nothing falls between the two teams and no one is stepping on the other's work.
The load that pulls a small team off its real work, the after-hours, the specialist, and the heavy lifting.
The relationships, the context, and the decisions. Your team stays the face of IT to the business.
Most internal teams are one or two capable generalists. Co-managed gives them a bench of specialists to pull from, the same engineers who run our fully managed accounts.
A 24/7 SOC, managed EDR, MFA enforcement, and a rehearsed incident-response plan, the part most small teams cannot staff around the clock on their own.
See cybersecurity→Tenant hardening, licensing cleanup, and Azure or hybrid migrations run by engineers who do them every week — instead of your team learning it once under deadline.
Explore managed IT→Immutable backups, documented recovery objectives, and restore tests we actually run, so recovery is proven before you need it, not assumed.
Explore managed IT→Office moves, server refreshes, and platform rollouts get dedicated hands, so the roadmap moves without pulling your staff off the daily queue.
Talk to us→Nights, weekends, holidays, and vacations covered by our help desk and NOC, so a single sick day or a 2 a.m. alert is no longer a crisis for one person.
Explore managed IT→Senior technology leadership to co-build the roadmap, budgets, and standards with your IT manager, and translate it into plain terms for the board.
Talk to us→No. Co-managed is built to support the team you have, not displace it. Your staff keep ownership of the roadmap and the user relationships; we add coverage, specialist depth, and capacity around them. If anything, it makes your internal roles easier to keep and to hire for.
We agree on a written responsibility matrix before we start: who owns monitoring, who owns projects, who the user calls first, and what gets escalated to us and when. It is reviewed on a regular cadence so the line stays clear as your needs change.
Usually a mix. We can work inside your existing ticketing and documentation, or share our RMM, monitoring, and documentation platform so both teams see the same picture. We standardize where it removes friction and leave the rest alone.
Yes. Co-managed is meant to flex. Lean on us heavily during a migration or while a position is open, then scale back to after-hours and specialist coverage once your team is caught up. We size the engagement to what you actually need this quarter.
It can be the whole reason for one. Many internal teams run day-to-day IT well but cannot staff a 24/7 security operation. We layer on the SOC, managed EDR, MFA enforcement, and incident response, and keep your team in the loop on everything we see.
A straight conversation about where your team is stretched, what we'd cover, and where the line between us would sit.