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Co-Managed IT

Already have an IT team? We make them stronger.

Co-managed IT gives organizations with internal IT staff the specialist depth, after-hours coverage, and project capacity they need — without adding headcount or losing control.

Work alongside your team
24/7 NOC coverage included
Specialist expertise on demand
Flexible engagement models
24/7
After-hours coverage
Flex
Engagement scope
Shared
Tools & tickets
100%
Team enablement
The Reality

Your IT team is good.
The demands are just growing faster.

The problem is rarely your people. It’s that modern IT now requires help desk coverage, cloud administration, identity management, security monitoring, backup resilience, incident response, vendor coordination, and strategic planning — often all at once.

63%

of internal IT teams say they lack the bandwidth to handle both daily support and security operations

24/7

coverage is expected, but most internal teams work business hours only — leaving nights and weekends exposed

1–2

people typically carry the full IT burden — creating a single point of failure for the entire organization

Co-managed IT is not about replacing your team. It’s about making them harder to outgrow.

Partner With Your Team

We work alongside — never around

Your internal team stays in charge. We provide the scale, specialist depth, and coverage they need to be successful.

Shared ticketing & documentationWe integrate with your PSA, RMM, and ITGlue — your team keeps their tools and visibility.
Seamless escalation pathsAgreed standard operating procedures and escalation rules so everyone knows who owns what.
Co-authored IT policiesWe help write and maintain policies, standard operating procedures, and procedures your team uses daily.
Unified monitoring stackShared visibility into network, server, and application health across both teams.
Fill The Gaps

Depth where your team needs it most

Your team cannot be experts at everything. We fill the specialist gaps so they can focus on what they do best.

After-hours NOC & on-call24/7 monitoring and response so your internal team is not paged at 2am every time a server blinks.
Cybersecurity depthSOC, SIEM, MDR, and incident response from certified specialists — not your generalist.
Project execution capacityCloud migrations, rollouts, and upgrades handled by our team while yours stays focused.
Specialist certificationsNetwork, cloud, and compliance credentials you do not need to hire for.
How It Works

A clear, repeatable process

Every engagement follows the same four-step framework — so you always know where things stand.

1

Assessment

We meet with your internal IT team to understand strengths, current coverage, tools, and gaps.

2

Define the split

Clear agreement on which tickets, monitoring, and projects we handle vs your team. No ambiguity.

3

Integrate tools

We join your PSA, RMM, ticketing, and documentation systems — no duplicate tools or shadow IT.

4

Ongoing partnership

Weekly syncs, monthly reports, quarterly reviews. Your team stays in charge.

Coverage models

Options that fit your business

Four ways to co-manage — from light augmentation to full partnership. Every model is customizable.

ModelOur RoleYour RoleBest For
NOC OnlyMonitoring, alerting, first responseDaily ops, user support, strategyTeams needing 24/7 eyes on infrastructure
NOC + Help DeskAfter-hours support 5pm-8am + weekendsBusiness hours support, strategyShops needing after-hours coverage
Project PartnershipSpecific projects, migrations, rolloutsSteady-state operationsShort-term capacity for big initiatives
Full Co-ManagedSecurity, NOC, projects, Fractional CIOUser support, daily ops, strategyBalanced partnership with a small IT team
Tools & Integrations

We work inside the tools your team already uses — no rip-and-replace.

Shared ticketing & workflows
Documentation & knowledge base
Remote monitoring & management
Project & issue tracking
Cloud administration
Security operations
Joint SOPs & processes
Unified alerting & visibility
After-hours escalation
Knowledge transfer
Shared governance
Vendor management
Who This Is For

Built for growing Upstate NY organizations

Internal IT teams of 1-5

Organizations with a small IT team that needs specialist depth and scale without more hires.

Need 24/7 without hiring

Companies that need round-the-clock coverage but cannot staff a night shift.

Specialized skill gaps

Teams that need cybersecurity, cloud, or compliance expertise without building it in-house.

30+
years partnering with internal IT teams across the Capital Region
24/7
coverage added to your team — without a single new hire
“

They feel like part of our team.

Representative client sentiment
Common Questions

Questions we hear from IT leaders

We start with a clear written agreement on roles, responsibilities, and escalation rules. Your team remains the primary owner of user support, and we operate as an extension of their workflow using their tools.
No. We integrate with whatever PSA or ticketing system your team already uses — ConnectWise, Autotask, ServiceNow, Jira, or others. No rip-and-replace.
Ownership is defined in your engagement agreement. Typically, your internal team owns user-facing issues, we own infrastructure and specialized domains (security, cloud), and escalations flow through an agreed runbook.
Yes. Many co-managed engagements start with NOC-only or after-hours coverage, then expand to include projects, security, or help desk as trust builds.
Our SOC engages immediately. Your team maintains control and coordinates business-side response while we handle technical containment, forensics, and remediation.
Typically a flat monthly fee based on the scope of coverage (NOC only, NOC + help desk, full partnership, etc.) with optional project work scoped separately. No per-ticket charges.
Get Started

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Talk to a LogicalNet engineer about your specific environment and needs.

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