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Incident Response

When the breach happens, we’re already there.

24/7 incident response from certified responders. We contain threats, investigate root cause, and restore operations — without finger-pointing or delay.

<15min engagement
Certified IR team
Forensics capable
Insurance recognized
<15m
Engagement time
24/7
Response coverage
Certified
IR analysts
Insurance
Panel approved
Contain & Eradicate

Stop the bleeding, then investigate

The first hours of an incident determine how much damage spreads. We act immediately to contain the threat.

Immediate containmentIsolate compromised systems, block malicious traffic, revoke credentials.
Threat eradicationRemove malware, close backdoors, and eliminate attacker persistence.
Credential resetMass password reset, MFA reset, and privileged account remediation.
Network segmentationEmergency segmentation to prevent lateral movement.
Recover & Learn

Get back to business, don’t repeat mistakes

Recovery is only half the work. The other half is making sure the same attack cannot succeed again.

Restore from backupsClean restoration from verified backups, avoiding reinfection.
Forensic analysisRoot cause, attack timeline, data accessed, and exfiltration analysis.
Incident reportComprehensive report for leadership, insurance, regulators, and law enforcement.
Post-incident hardeningSpecific security improvements to prevent recurrence.
How It Works

A clear, repeatable process

Every engagement follows the same four-step framework — so you always know where things stand.

1

Detect

Alert received from SOC, client, or third party. Triage within 15 minutes.

2

Contain

Isolate affected systems, block attacker access, preserve evidence.

3

Eradicate

Remove threats, close vulnerabilities, remediate root cause.

4

Recover

Clean restoration, hardening, lessons learned, and monitoring.

IR service levels

Options that fit your business

Four ways to engage with LogicalNet for incident response — from retainer to emergency response.

EngagementSLAIncludedBest For
IR Retainer<15 minPre-negotiated terms, annual tabletopCompliance-driven, cyber insurance
On-Demand<1 hourEmergency response, hourly billingNo retainer, active incident
EmbeddedSame dayIR built into managed agreementManaged IT clients
Hybrid<15 minRetainer + existing internal teamCo-managed environments
Forensics & IR Capabilities

Industry-standard forensics and IR tools handled by certified analysts.

Volatility Framework
KAPE Triage
Autopsy Forensics
Sysmon / EDR
Memory Analysis
Log Correlation
Chain of Custody
Ransomware Response
Malware Analysis
Insurance Coordination
Executive Briefings
Clean Recovery
Who This Is For

Built for growing Upstate NY organizations

Compliance environments

HIPAA, SOC 2, PCI, or state breach notification requirements.

Active incident

Organizations currently in the middle of a breach needing immediate help.

Insurance required

Cyber insurance policies that require an IR retainer or panel provider.

Common Questions

Questions we hear from IT leaders

Retainer engagements typically run $5-15K annually for pre-negotiated terms and guaranteed response. Emergency on-demand response is billed hourly at incident rates, typically $300-500/hour depending on severity.
Either works. A retainer guarantees response time, pre-negotiates rates, and often satisfies cyber insurance requirements. On-demand works for organizations willing to pay emergency rates when needed.
Yes. We help with clean restoration from backups (preferred), data recovery from partially encrypted systems, and ransom negotiation coordination if no other recovery path exists.
We work with FBI, Secret Service, and state authorities when appropriate. We help document incidents in a way that supports investigation without compromising your business operations.
Most cyber policies cover IR services but require the provider to be on their approved panel. We work with most major carriers — confirm with your broker before an incident.
We coordinate closely with your legal counsel on notification requirements. We can provide technical details needed for notifications but do not issue legal notifications ourselves.
Get Started

Ready to talk?

Talk to a LogicalNet engineer about your specific environment and needs.

Schedule a Consult Free Assessment
No commitment · Local engineers · Response within 1 business day